RingResponse Communications IVR, Dialer, Text SMS

Articles relating to purchasing and assigning phone numbers, configuring call tracking, and Text SMS

Gabriel Buck avatar Nathan Watkins avatar Sam Sanchez avatar
36 articles in this collection
Written by Gabriel Buck, Nathan Watkins, and Sam Sanchez
Inbound IVR - Call Routing

Introduction to the Call Flow Builder

Quickly build call flows so that you can accurately route inbound calls to your sales teams across your organization
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

How to Configure a Number for Inbound Call Tracking

Purchase a phone number and use it for inbound call tracking. Track inbound calls from online or offline marketing and route instantly
Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Create a User Group for Inbound Call Routing

Groups can be part of a call flow and reside within a calling queue. This allows for call routing like shotgun to specific users in a group
Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Inbound Call Routing - Manage Call Flows

Call flows are used to get inbound calls to the right team, ensuring each call has a great customer experience and is matched quickly
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Managing Call Backs

Setup a call flow to manage call backs from your outbound numbers so that a member of your sales team always answers.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Using Criteria for Call Routing

With criteria like state, zip code, area code, and more you can route all of your calls to the right team, queue, or salesperson
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Gather Caller Details

Use gather to capture inbound caller insights that can be used to intelligently route calls to teams, queues, salespeople
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Terminate Calls

Enter a call node which allows you to logically terminate a call at a specific part of a call flow.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Routing using an IVR Menu

Use an IVR Menu when you want to deliver a message and await for key presses for the purposes of routing a call.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Play a Recording to Callers

Play a message to a lead when they move through a call flow.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Create a Queue

Create queues which can be used to route calls to the appropriate agents.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Record Message

Allow a caller to record a message which is then tagged to a lead
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Create a Lead from Call

How to initiate lead creation on inbound call using the RingResponse IVR call flow
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Searching the Holding Bin

Build and route calls which allow pull leads from the Holding Bin. Great feature to use for Direct Mail pieces.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Inbound Call Routing - Redirect a Call

Redirect a call to either an external phone number or to another call flow.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago