Reporting Articles

Articles that cover out of the box reports, configurable sales dashboard, and user scoreboards

Gabriel Buck avatar Nathan Watkins avatar Chris Arenas avatar
19 articles in this collection
Written by Gabriel Buck, Nathan Watkins, and Chris Arenas
Sales Team and User Performance Reports

RingResponse User Call Status Report

Use this report to track when users are on a call, flagged unavailable, logged out, or on a cool-down
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

RingResponse Call Statistics

Use this report to view detailed statistics on incoming calls, outgoing calls and call transfers across your sales team.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

RingResponse User Statistics Report

Track inbound and outbound call performance per agent by phone number. Track average call duration, answered calls and their close rate.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

RingResponse SMS Statistics

See key insight into the effectiveness of your SMS templates including the number of successful sends, deliverability, and response rates.
Nathan Watkins avatar
Written by Nathan Watkins
Updated over a week ago

Detailed Performance Report

The Detailed Performance Report indicates both user performance and lead provider performance by user.
Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Daily Call Performance Report

Comprehensive sales team production report providing the ability spot areas that need more staffing to respond to leads faster.
Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Disposition Leads Report

Report that highlights the number of lead status changes an agent makes over a selected date range.
Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Action Activity Report

Breakdown of salesperson disposition activity over the specified date range. This report includes a chart displaying user activity.
Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Hourly Performance Snapshot Report

Hourly breakdown of response times for salespeople calling leads and the average lead response time.
Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago

Key Performance Indicator Report

Hourly breakdown Including total number of leads received, leads called, contacted and the average agent overall lead response time.
Gabriel Buck avatar
Written by Gabriel Buck
Updated over a week ago