Improvements

  • Improvements to AKS scaling services.
  • Improvements to the Pull Distribution rebuild service.
  • Improvements to internal Cache services.
  • Updates to RingResponse Call Recording report to more accurately filter down on a user's call recording even if the lead isn't assigned to the user.

New Features

  • Pull Distribution strategies now support new criteria for Minimum Age in Minutes and Maximum Age in Minutes.
  • RingResponse now has the ability to configure external numbers as part of call transfers. You can now warm transfer to these external numbers.

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