ClickPoint Lead Manager

New Features

Improvements

  • Updates to the user interface to prevent an edge case of hitting 'Save' twice while creating an appointment, which results in creating a duplicate appointment.
  • Optimizations to the scaling service used for Windows Containers to make it more intelligent in terms of when to scale up and scale down resources.
  • Improvements to Queue Processor Count used for Windows Container service.
  • Lead Distribution/ Rebuild Service is migrated to Windows Containers.

RingResponse

New Features

  • Ring Through Call Notification which now allow users to accept or decline calls through both the browser and their desktop phone or soft-phone application.

Improvements

  • Updates to the call widget to prevent a user from accidentally accepting the same call twice.
  • Improved internal error handling related to accepting inbound calls via the Connect to Agent node.
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