The RingResponse Usage Reports provides administrators a breakdown of minutes used across two primary formats, over the specified date range: daily or by phone number.
View consumption over the specified date range.
Specify the timezone used to calculate the consumption. Typically, you will choose the timezone where you are located.
Inbound: View all consumption as a result of an inbound call.
Outbound: View all consumption as a result of an outbound call.
Both: View all consumption where both inbound and outbound is combined.
Date: Provides a daily breakdown of consumption across the specified date range.
Phone: View total consumption, via each phone number, across the specified date range.
Consumption displayed in a daily format providing the filter option View By is set to Day.
Consumption is displayed to the associated phone number providing the filter option View By is set to Phone Number.
Total number of minutes a lead spent connected with a sales person.
On Hold Minutes
Total number of minutes a lead spent waiting to connect with a sales person.
The total number of minutes that are billable.
The total number of connection attempts as a result of the Ring Through feature configured within your call flow.
The total billable amount. A further breakdown of consumption can be found by visiting the Billing Overview page within ClickPoint.