Before you get started with sending text messages to your leads, you may want to configure a custom SMS Text Opt-in Template that is used across your account. The very first text message sent to a new lead will always be your Opt-In template. The Opt-In message is triggered and queued first when you attempt to send a SMS Text template or compose a message through the Messaging Center.
Configure your Opt-In Template
If you have sufficient user permission levels, you can configure the SMS Opt-In template for your ClickPoint account. You want to make sure it is generic enough especially if you have different record types for various types of products.
You can configure your Opt-In template by navigating to Text SMS Templates via the ClickPoint settings page.
Configure Opt-In Template
Using the Opt-In Template
When you initiate the very first text message to a lead, ClickPoint will automatically send the Opt-In template before your initial message is sent. The lead will have to opt-in to receiving text messages to get your original message or any future ones and this happens for every lead (even duplicates).
Opt-In Template Sent
To view the status of an Opt-In template, you can view in the Messaging Center, via the Text History on the Lead Details Screen or searching for the lead in your Do Not Contact List. The statuses are:
- Sent: The account's Opt-In template message has been sent.
- Not Sent: The Opt-In message has not been sent to the phone number.
- Accepted: The phone number has replied with START to the Opt-In message.
- Rejected: The phone number has replied with STOP to the Opt-in message.
Note: Every message sent to a lead will append Reply STOP to cancel automatically to the end of the message to help you remain compliant.
Opt-In Status via Text History