Why is this important?
This report is important because it tells you if there are gaps in staffing at certain times as well as your sales teams dials, contact rate, total callable leads, and the number of agents or salespeople you have working these leads. This report can help you spot overall performance and pinpoint areas for improvement.
Tip: This report is only for pull distribution. As an example if your contact rate is very high in the morning and it means your team is catching up from the leads collected after hours from the previous night.
You may want to staff up early in the morning to reduce this time. Frequently times are high in the morning and during lunch hour. These are times where you will want to stagger your team, and staff appropriately.