This report is based on thirty minute intervals that provides total leads that are currently available for Pull.

Definitions
New Callable - Leads that have 0 pulls and are callable during this hour, based on state calling restrictions.  
New un-callable -
Leads that have 0 pulls but are not callable during the current hour, based on state calling restrictions. 

Old Callable - Leads that have 1 or more pulls and are callable during the current hour, based on state calling restrictions. 

Old un-callable - Leads that have 1 ore more pulls but are not callable during this hour, based on state calling restrictions. 

Tip: This report is not based on when leads are received; the report calculations are based on how many leads were in the Pull Queue at the time you run the report.  The report runs every half-hour and records how many leads are currently in the selected Pull Queue.  

Why is this important?  

This report will help you identify a staffing issue or uncalled lead inventory.  

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