Inbound Call Routing - Routing using an IVR Menu

Use an IVR Menu when you want to deliver a message and await for key presses for the purposes of routing a call.

Written by Nathan Watkins
Updated over a week ago

How to Use This Node

IVR Settings

Settings

This node has a Timeout option configured in seconds.

Use Cases

Use an IVR menu if you wish to present options for a caller in which their key presses direct the routing of a call.
This is a good entry node for a Toll-Free number in which the key presses may redirect to other call flows within your organization.

IVR Options