How to Use This Node
Timeout: This node has a Timeout option configured in seconds. When the timeout period has elapsed, the call will route to the next configured leg of this call flow node.
Play/Say: Upload an audio file or use Text to Speech to announce the IVR options to the caller. The caller has the option to interrupt the message with a keypress on their phone device that will route them to the next configured portion of the call flow.
Use an IVR menu if you wish to present options for a caller in which their key presses direct the routing of a call.
This is a good entry node for a Toll-Free number in which the keypresses may redirect to other call flows within your organization. For example, press 1 for sales or press 2 for customer service.