As an administrator, you have the power to quickly build call flows so that you can route your important calls to the appropriate agents across your company.
Call Flow Editor
- When building your call flows, you can quickly select nodes and drop them into the editor. Get a sense for how your call flow may work. Every time you drop a new call node, the draft is saved. Select Undo Changes if you want to go back a step.
- You also have the option to either replace a call node or even delete one. Please note, if you delete a call node, all other nodes underneath are deleted as well.
Call Flow Validation
- When you are ready to publish your Call Flow, ClickPoint will alert you if any required configuration options are missed.
