A User Group (or Call Group) is a collection of RingResponse users organized into teams. These teams could be anything. They could be a collection of sales agents organized by product. They could be customer service teams or teams organized by region.
Adding a RingResponse User to a New Group
- To create a group, select New Group, enter a name and select Save. Next, select Add User to add users which RingResponse is activated.
Note: Even though a group can be used in many call flows, a user can only be added to a singular group.
Create Call Group
Removing a RingResponse User from a Call Group
- To remove a user, navigate to the desired group and select Remove. This user can now be added to another group as needed.
Removing Users from a Group