Before you can use RingResponse, you must enable the integration for ClickPoint. After the feature is enabled, make sure you enable for your sales team. 

Enabling RingResponse for ClickPoint

  • Navigate to More, select Settings, and scroll to the bottom of the page to find Manage Integrations
  • RingResponse requires activation under both Inbound and Outbound Call Services to make and receive calls. If you wish to also send text messages, make sure to to enable RingResponse Text SMS.

RingResponse Integration

  • After activation, configuration options are now available to the Administrator. To access, your administrator role found within Roles and Permissions needs to be updated to include the permissions found under the RingResponse group.

Update User Role

Enabling RingResponse for Users

  • Once the feature is enabled, make sure you enable RingResponse for your individual users via the Manage Users screen. 

Note: When you enable RingResponse for your users, your account will incur additional license fees per enabled users. If you have any questions, be sure to reach out to SupportTeam@clickpointsoftware.com.

Enabling RingResponse for your Users

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